Reference pagesReason codes
Consumer dispute
Discover RN2: Credit Not Processed
A Discover dispute reason code, what it asks you to prove, and what Do The Proof puts in the response.
What this code means
Returned/refused, no credit
What the network says wins it
the merchandise was not returned
in accordance with the merchant's published policy
- Proof a credit was issued, or that none was due
How the app handles it
Arrives in the app as: Credit not processed
Proof this usually needs
What the app cannot collect for you
Policy acceptance. Your refund and cancellation policies live in your Shopify settings, and our read access does not reach them.
How long you have to respond
- Cardholder dispute window
- 120 days, or 540 days for non-receipt and quality, or 730 days for good faith
Where this comes from
Other Discover consumer dispute codes
Do The Proof drafts dispute responses for Shopify stores.
You pay when a dispute is won. Not before.