Terms of Service

Acceptance

By installing the Do The Proof Shopify app, creating an account, or otherwise accessing the service, you (“Merchant” or “you”) agree to be bound by these Terms of Service (“Terms”). If you are accepting on behalf of a company, you represent that you have authority to bind that company. If you do not agree, do not use the service.

These Terms are a legally binding agreement between you and Do The Proof (“we,” “our,” or “us”). We may update these Terms from time to time; continued use after the effective date of any update constitutes acceptance.

Service Description

Do The Proof is a chargeback dispute management tool for Shopify merchants. The service:

• Retrieves dispute and order data from your connected Stripe and Shopify accounts
• Assembles evidence relevant to each chargeback dispute
• Generates a draft rebuttal letter using an AI language model
• Provides a dashboard for reviewing, editing, and submitting that evidence to your payment processor

The service does not: guarantee any chargeback outcome; provide legal advice; represent you before any financial institution; or access your Shopify or Stripe accounts for any purpose other than dispute evidence assembly.

Account Registration and Termination

Access to Do The Proof is granted by installing the app on your Shopify store and completing the OAuth authorization flow. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You may terminate your account at any time by uninstalling the Shopify app. We will retain your data for 30 days after uninstallation in case of reinstallation, then permanently delete it. You may also request immediate deletion by emailing hello@dotheproof.com.

We reserve the right to suspend or terminate accounts that violate these Terms, with or without notice.

Acceptable Use

You agree not to use Do The Proof to:

• Submit false, fabricated, or misleading evidence to a payment processor or card issuer
• Dispute chargebacks that you know to be legitimate — including disputes filed by customers who did not receive their order, received a materially different product, or were charged without authorization
• Reverse engineer, scrape, or systematically extract data from the service
• Resell or sublicense access to the service
• Use the service in any way that violates applicable law, including consumer protection laws, card network rules, or anti-money laundering regulations
• Use AI-generated rebuttal content without reviewing it for accuracy

Subscription and Billing

Billing terms, subscription tiers, and refund policies will be specified in a separate Subscription Agreement before the paid service launches. Current access to Do The Proof is provided on a pre-launch basis only.

[Phase 7 will add billing details when payment processing is integrated.]

Intellectual Property

Do The Proof and its underlying software, design, and content are owned by us and protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the service for your internal business purposes.

You retain all rights to your data: your Shopify order data, your Stripe dispute data, and any rebuttal text you draft or edit. AI-generated draft text produced by Do The Proof on your behalf is provided to you for your use and review.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DOTHEPROOF AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF CHARGEBACK DISPUTES, OR LOSS OF DATA, ARISING FROM YOUR USE OF THE SERVICE OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRIOR TO THE CLAIM OR (B) $100 USD.

[Counsel will review caps and carve-outs.]

Indemnification

You agree to indemnify, defend, and hold harmless Do The Proof and its affiliates from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorney fees) arising from: (a) your use of the service in violation of these Terms; (b) false or fraudulent evidence submitted to a payment processor using our tools; or (c) your violation of any applicable law.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of [jurisdiction — to be determined by counsel based on incorporation].

[Counsel will determine the governing jurisdiction (likely Delaware or California) before merchant signup.]

Dispute Resolution

The parties will attempt to resolve any dispute through good-faith negotiation before initiating formal proceedings. Further dispute resolution mechanisms (arbitration, class action waiver, venue) are deferred to counsel review.

[Counsel will specify arbitration vs. court and class action waiver language.]

Changes to These Terms

We will provide at least 14 days’ notice of material changes to these Terms via email to the address associated with your merchant account. Continued use of the service after the effective date constitutes acceptance of the updated Terms.

Contact

Questions about these Terms: hello@dotheproof.com