Reference pagesReason codes
Consumer dispute
Discover RG: Non-Receipt of Goods, Services, or Cash
A Discover dispute reason code, what it asks you to prove, and what Do The Proof puts in the response.
What this code means
Not received
What the network says wins it
delivered as instructed by the cardholder
signed delivery receipt or work order; digital goods, IP and download time
- Proof of delivery, or proof the service was used
How the app handles it
Arrives in the app as: Product not received
Proof this usually needs
- Tracking number
- Delivery confirmation
- Fulfillment date
- Shipping address
- Customer email
- Customer name
- Checkout IP
- Access activity
What the app cannot collect for you
Access activity. If you have login, download or usage records for this customer, add them to your dispute response. Records like these live on your own systems rather than in Shopify, so they have to come from you.
How long you have to respond
- Cardholder dispute window
- 120 days, or 540 days for non-receipt and quality, or 730 days for good faith
Where this comes from
Other Discover consumer dispute codes
Do The Proof drafts dispute responses for Shopify stores.
You pay when a dispute is won. Not before.