Reference pagesReason codes

Consumer dispute

Discover AA: Does Not Recognize

A Discover dispute reason code, what it asks you to prove, and what Do The Proof puts in the response.

What this code means

Does not recognize statement line

What the network says wins it

All available information regarding the transaction such as, itemized bill, bill-to/ship-to addresses and proof of delivery
  • Compelling evidence that the cardholder took part in the purchase

How the app handles it

Arrives in the app as: General

How long you have to respond

Cardholder dispute window
120 days, or 540 days for non-receipt and quality, or 730 days for good faith

Where this comes from

Other Discover consumer dispute codes

Do The Proof drafts dispute responses for Shopify stores.

You pay when a dispute is won. Not before.

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