Reference pagesReason codes
Consumer dispute
Discover RM: Cardholder Disputes Quality of Goods or Services
A Discover dispute reason code, what it asks you to prove, and what Do The Proof puts in the response.
What this code means
Defective / not as described
The inventory records that Stripe puts no Discover code in product_unacceptable at all, so this quality dispute arrives under the general label.
What the network says wins it
the quality of the goods or services were completed according to the agreement
or the claim is inconvenience only
- The description or contract the purchase was made under
How the app handles it
Arrives in the app as: General
How long you have to respond
- Cardholder dispute window
- 120 days, or 540 days for non-receipt and quality, or 730 days for good faith
Where this comes from
Other Discover consumer dispute codes
Do The Proof drafts dispute responses for Shopify stores.
You pay when a dispute is won. Not before.