Built for Shopify stores. Works with your payment provider.
The dispute just landed. Your response is already drafted.
Do The Proof spots the chargeback the moment it is filed, pulls the order’s evidence, and writes the response to the exact reason the bank gave. You read it, change what you want, and approve. Nothing is ever sent without you.
Installing and connecting are free. No subscription. After you connect, sample disputes let you try the whole flow before a real one lands.
- Delivery confirmation
- Apr 27
- Shipping and billing address match
- Match
- Customer order history
- 4 kept
Your store stays as it is.
The app reads your orders and never edits them.
Written before you get there.
The response is drafted by the time you open the dispute.
Nothing until you win.
You pay when a dispute is won. Not before.
Four steps, and you only act on one.
- 01
A dispute arrives
It appears in the app right away, with the response deadline the bank set.
- 02
We draft the response
We pull the order’s evidence and write the response to the specific reason the bank gave.
- 03
You approve
Read it, edit it, approve it. Where we can submit the response we submit it. Where we cannot, we prepare it for your provider to send.
- 04
The bank decides
When the bank rules, the outcome shows on the dispute, win or lose.
The proof is pulled for you.
What gets pulled is matched to the reason the bank gave. Every open dispute carries an evidence strength meter, from Minimal to Complete, so you can see what the response is standing on before you approve it.
Delivery
Tracking, carrier scans, and the delivery date.
Addresses
Shipping and billing addresses, and whether they agree.
Customer history
Earlier orders from the same customer, and what they kept.
Order timeline
When the order was placed, fulfilled, and shipped.
Product detail
What was bought, described the way your store describes it.
Checkout signals
The IP and session details from the moment of purchase.
Refund history
Refunds on the order, and what was already given back.
Duplicate charges
When two charges look alike, the other charge and why they differ.
Customer contact
The name and email on the order.
And more
Whatever else the reason calls for.
You pay when a dispute is won. Not before.
Installing and connecting are free, and there is no subscription. On Growth you pay when a dispute is won.
Free
No subscription0%
- New disputes appear with their deadline
- Evidence pulled and the response drafted for you
- Evidence strength meter on every dispute
Growth
Paid on wins only15%
- Everything in Free
- We submit the response where we can, and prepare it for your provider to send where we cannot.
- Nothing charged on a dispute that is lost or expired
- Billed through your Shopify invoice
- Recovered revenue, tracked month by month
The questions everyone asks first.
- Does it cost anything?
- Installing and connecting are free, and there is no subscription. On Growth you pay only when a dispute is won: a percentage of the money recovered where we submit the response, or $19 where we prepare it and your provider sends it. It goes on your Shopify invoice.
- What happens when a dispute lands?
- The chargeback shows up in the app right away with the deadline the bank set. The order’s evidence is pulled and a response is drafted against the reason given. You review it, change anything you want, and approve.
- Will it change anything in my store?
- No. We never change your orders, your products or your customers. The only thing we write is the dispute response you approved, into the dispute's own form.
- Does it work with my payment provider?
- It works with your store, whichever provider processes your payments. Where your provider accepts responses from us we submit them, and where it does not, we prepare the response for your provider to send.
- Why does Do The Proof ask for these permissions?
We read what proves your case, and the only thing we write is your dispute response.
View orders: we read the disputed order, what was bought, the totals, the dates, the addresses, and the checkout IP. Nearly every fact in your response comes from the order.
Edit orders: we never change an order. Shopify checks this permission before it lets an app attach an evidence file to a dispute, so it is required for putting your files into Shopify's form.
View customers: we read the customer on the disputed order so your response can show the name and email match.
View products: we read the product on the disputed order so your response can say what was sold.
View fulfillments: we read fulfillment dates, carriers and tracking numbers. Proof of delivery is the strongest evidence in most disputes.
Shopify Payments: these let us see your disputes when they open, read Shopify's response form, write your response into it, and attach your evidence files. Shopify grants them to apps by review. They cover dispute evidence only, never payments or payouts.
- Does this work with Shopify Payments?
- Yes. Do The Proof reads Shopify Payments disputes and drafts the response with the same evidence. One click puts your approved response into the dispute's form in Shopify admin, and Shopify sends whatever the form holds on the due date.
Connect your store and see the next one answered.
Your store stays as it is. Nothing is ever sent without you.