Reference pagesFee calculator

Pricing

You pay when a dispute is won. Not before.

Installing and connecting are free, and there is no subscription. On Growth you pay when a dispute is won.

Currency. Our fee is charged in US dollars. For a win in another currency we convert the recovered amount at the European Central Bank's rate on the day, and Shopify converts the charge to your billing currency on your bill.

USD

$250.00

  • Free

    $0.00

    Nothing. Installing and connecting are free, and there is no subscription.

    No fee, on any outcome.

  • Growth

    $37.50

    15% of what we recover on each dispute you win, where you approve the response and we submit it for you.

    You only pay a share of what we recover, so a dispute you lose costs nothing.

  • Growth

    $19

    $19 for each dispute you win, where we file the response for you and your provider is the one that sends it.

Which of the two applies is decided by your payment provider, not by you.

Worked examples

Dispute amountFreeGrowthGrowth
$100.00$0.00$15.00$19
$20,000.00$0.00$3,000.00$19

Other fees a dispute can carry

What your payment provider charges

Shopify Payments charges a chargeback fee when a dispute arrives, and returns it if you win. The amount depends on your store’s country:

  • United States: 15 US dollars
  • United Kingdom: 10 British pounds
  • Gibraltar: 15 British pounds
  • Austria, Belgium, Bulgaria, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovenia, Spain: 15 euros
  • Ireland: 15 euros + 23% value-added tax (VAT)
  • Australia: 25 Australian dollars
  • Japan: 1,300 Japanese yen
  • Hong Kong: 85 Hong Kong dollars
  • Mexico: 200 Mexican pesos
  • New Zealand: 20 New Zealand dollars
  • Singapore: 16.35 Singapore dollars

For a country not listed here, the amount is on Shopify’s own page.

Stripe charges two fees. The first is charged when a dispute arrives and is not returned. The second is charged when you contest, and is returned if you win.

  • 15 US dollars when a dispute arrives, and 15 US dollars to contest.
  • 20 British pounds when a dispute arrives, and 20 British pounds to contest.
  • 20 euros when a dispute arrives, and 20 euros to contest.
  • 25 Australian dollars when a dispute arrives, and 25 Australian dollars to contest.
  • 15 Canadian dollars when a dispute arrives, and 15 Canadian dollars to contest.

For other currencies, the amounts are on Stripe’s own pages.

What the card network charges

A compliance case is not a chargeback. The card network opens one when it says one of its rules was broken on a payment, not because the cardholder is disputing the purchase.

Contesting one costs a $500 network fee, charged by your payment provider on top of its usual dispute fee and returned to you if you win. It is taken a day or two after your response goes in, and it is separate from anything we charge.

What a lost dispute costs

A lost dispute costs you the disputed amount, your payment provider’s dispute fees and, on a compliance case, the network fee. We charge nothing for it.

When a dispute is for less than twice your payment provider’s fee, its page shows that fee while the dispute is waiting for your response.

What we never charge for

You will never be charged for:

  • Alerts. We do not sell them.
  • A dispute you answer yourself, by copying our draft or downloading it.
  • A dispute you lose.
  • A dispute that closes as Withdrawn, after the charge is refunded.
  • A dispute that closes without a decision, such as an inquiry that never becomes a chargeback.

Do The Proof drafts dispute responses for Shopify stores.

You pay when a dispute is won. Not before.

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