Reference pagesReason codes
Consumer dispute
Visa 13.2: Cancelled Recurring Transaction
A Visa dispute reason code, what it asks you to prove, and what Do The Proof puts in the response.
What this code means
Billed after permission withdrawn / account closed
What the network says wins it
used services after the withdrawal of permission
(from 19 Oct 2024)
- Proof of delivery, or proof the service was used
How Do The Proof handles it
Arrives in Do The Proof as: Subscription canceled
Proof this usually needs
What the app cannot collect for you
Policy acceptance. Your refund and cancellation policies live in your Shopify settings, and our read access does not reach them.
How long you have to respond
- Merchant or acquirer response
- 30 days at each phase
- Cardholder dispute window
- 120 days, or 540 days for delayed delivery
Allocation disputes, which are the 10 and 11 codes, assign liability automatically and can only be contested through pre-arbitration.
Collaboration disputes, which are the 12 and 13 codes, take a merchant response, then issuer pre-arbitration, then arbitration.
Where this comes from
- Visa, Dispute Management Guidelines for Visa Merchants, June 2024 Read 2026-09-08.
- Stripe, reason code categories Read 2026-09-08.
Other Visa consumer dispute codes
Do The Proof drafts dispute responses for Shopify stores. Connect store