Reference pagesReason codes
Miscellaneous
Mastercard 4999: Domestic Chargeback Dispute (Europe only)
A Mastercard dispute reason code, what it asks you to prove, and what Do The Proof puts in the response.
What this code means
Domestic-rule chargeback with no other code
What the network says wins it
Transaction validity records
How the app handles it
Arrives in the app as: General
How long you have to respond
- Second presentment
- 45 days from the chargeback
- Acquirer reply
- 30 days
Where this comes from
- Mastercard, Chargeback Guide Merchant Edition, 13 May 2025
- Stripe, reason code categories Accessed 8 September 2026.
Other Mastercard miscellaneous codes
Do The Proof drafts dispute responses for Shopify stores.
You pay when a dispute is won. Not before.