Reference pagesReason codes
Miscellaneous
Mastercard 4854: Cardholder Dispute-Not Elsewhere Classified-United States Domestic
A Mastercard dispute reason code, what it asks you to prove, and what Do The Proof puts in the response.
What this code means
US-only; cardholder tried in good faith to resolve
What the network says wins it
corrected the deficiency that led to the chargeback
or refund previously issued
- Proof of delivery, or proof the service was used
- The description or contract the purchase was made under
How the app handles it
Arrives in the app as: nothing. The sources do not record a label for this code, so a dispute carrying it arrives without one.
How long you have to respond
- Second presentment
- 45 days from the chargeback
- Acquirer reply
- 30 days
Where this comes from
Other Mastercard miscellaneous codes
Do The Proof drafts dispute responses for Shopify stores.
You pay when a dispute is won. Not before.