Mastercard 4841: Cancelled Recurring

A Mastercard dispute reason code, what it asks you to prove, and what Do The Proof puts in the response.

This code is retired

Absent from the Mastercard Chargeback Guide of 13 May 2025 and consolidated into 4853, 4834 and 4808. The inventory records no retirement date, only the edition it is missing from, and it abbreviates the legacy names inside one grouped cell.

What this code means

Absent from the May 2025 guide; consolidated into 4853/4834/4808. Stripe still maps 4841→subscription_canceled

How the app handles it

Arrives in the app as: Subscription canceled

Proof this usually needs

What the app cannot collect for you

Policy acceptance. Your refund and cancellation policies live in your Shopify settings, and our read access does not reach them.

How long you have to respond

Second presentment: 45 days from the chargeback
Acquirer reply: 30 days

Where this comes from

Mastercard, Chargeback Guide Merchant Edition, 13 May 2025
Stripe, reason code categories Accessed 8 September 2026.

Other Mastercard legacy codes

Do The Proof drafts dispute responses for Shopify stores.

You pay when a dispute is won. Not before.