Reference pagesReason codes
Fraud
Discover UA06: Fraud - Chip and PIN
A Discover dispute reason code, what it asks you to prove, and what Do The Proof puts in the response.
This code cannot be answered
there are no representment rights, unless a refund has been issued
What this code means
Lost/stolen chip card, no PIN
What the network says wins it
there are no representment rights, unless a refund has been issued
How the app handles it
Arrives in the app as: Fraudulent
Proof this usually needs
- Customer email
- Billing address
- Shipping address
- Tracking number
- Delivery confirmation
- Customer name
- Checkout IP
- Access activity
What the app cannot collect for you
Access activity. If you have login, download or usage records for this customer, add them to your dispute response. Records like these live on your own systems rather than in Shopify, so they have to come from you.
Where this comes from
Other Discover fraud codes
Do The Proof drafts dispute responses for Shopify stores.
You pay when a dispute is won. Not before.