Reference pagesReason codes
Fraud
Discover UA02: Fraud - Card Not Present
A Discover dispute reason code, what it asks you to prove, and what Do The Proof puts in the response.
What this code means
Unauthorized CNP charge
What the network says wins it
proof of delivery to the street address of the AVS address
- Compelling evidence that the cardholder took part in the purchase
- Proof of delivery, or proof the service was used
How the app handles it
Arrives in the app as: Fraudulent
Proof this usually needs
- Customer email
- Billing address
- Shipping address
- Tracking number
- Delivery confirmation
- Customer name
- Checkout IP
- Access activity
What the app cannot collect for you
Access activity. If you have login, download or usage records for this customer, add them to your dispute response. Records like these live on your own systems rather than in Shopify, so they have to come from you.
How long you have to respond
- Cardholder dispute window
- 120 days, or 540 days for non-receipt and quality, or 730 days for good faith
Where this comes from
Other Discover fraud codes
Do The Proof drafts dispute responses for Shopify stores.
You pay when a dispute is won. Not before.