Reference pagesReason codes

Processing error

Visa 12.1: Late Presentment

A Visa dispute reason code, what it asks you to prove, and what Do The Proof puts in the response.

This code is retired

2024-04-13

Visa retired 12.1 on 13 April 2024 and folded late presentment into 11.3. It is still in Stripe's category map, so a dispute can still reach a merchant carrying it.

What this code means

Retired 13 Apr 2024; still in Stripe's map

What the network says wins it

AUTH: receipt supporting transaction date

  • Authorization and processing records

How Do The Proof handles it

Arrives in Do The Proof as: General

How long you have to respond

Merchant or acquirer response
30 days at each phase
Cardholder dispute window
120 days, or 540 days for delayed delivery

Allocation disputes, which are the 10 and 11 codes, assign liability automatically and can only be contested through pre-arbitration.

Collaboration disputes, which are the 12 and 13 codes, take a merchant response, then issuer pre-arbitration, then arbitration.

Where this comes from

Other Visa processing error codes

Do The Proof drafts dispute responses for Shopify stores. Connect store