Reference pagesReason codes
Point-of-interaction error
Mastercard 4834: Point-of-Interaction Error
A Mastercard dispute reason code, what it asks you to prove, and what Do The Proof puts in the response.
What this code means
Debited twice, amount differs, currency error, ATM cash, loss/damage charges, surcharge, unreasonable amount
What the network says wins it
correct amount billed
cash properly provided
- Authorization and processing records
How Do The Proof handles it
How long you have to respond
- Second presentment
- 45 days from the chargeback
- Issuer pre-arbitration
- 45 days from the second presentment
- Acquirer reply
- 30 daysThe inventory records this as an unresolved conflict and says to confirm with your acquirer. The other reading is 10 days.
- Arbitration
- 30 to 75 days after the second presentment
There is no second chargeback. After a second presentment the issuer can only go to pre-arbitration and then to arbitration, where fees run from 15 to 500 US dollars.
Where this comes from
- Mastercard, Chargeback Guide Merchant Edition, 13 May 2025 Read 2026-09-08.
- Stripe, reason code categories Read 2026-09-08.
Do The Proof drafts dispute responses for Shopify stores. Connect store