Reference pagesReason codes

Authorization

Mastercard 4808: Authorization-related Chargeback

A Mastercard dispute reason code, what it asks you to prove, and what Do The Proof puts in the response.

What this code means

"Required authorization not obtained", expired protection period, stand-in after decline, CAT 3, transit

Authorization-related Chargeback (Message Reason Code 4808/08), Mastercard, Chargeback Guide Merchant Edition, 13 May 2025, p. 43
ConditionClaimAcquirer Second Presentment
Required Authorization Not Obtained p. 48an authorization was required, but not properly obtained p. 48
  • Authorization was properly obtained p. 52
  • One authorization with multiple clearing records p. 53
  • Refund previously issued p. 54
  • Invalid chargeback p. 57
Expired Chargeback Protection Period p. 66an authorization was processed after the expired protection period p. 66
  • Chargeback protection period was not expired p. 68
  • Refund previously issued p. 70
  • Invalid chargeback p. 73
Stand-in or X-Code Approval after Issuer Decline p. 82a card-not-present authorization was approved in Stand-in or X-Code after previously being declined by the issuer p. 82
  • Issuer approved after previously declining the same transaction p. 83
  • Refund previously issued p. 84
  • Invalid chargeback p. 86
CAT 3 Devices p. 95a CAT 3 transaction was improperly processed p. 95
  • Authorization was not required p. 98
  • Refund previously issued p. 99
  • Invalid chargeback p. 102
Transit First Ride Risk (FRR) Claims p. 111a First Ride Risk (FRR) claim was improperly processed p. 111
  • Refund previously issued p. 113
  • Invalid chargeback p. 115

What the network says wins it

authorization was properly obtained
refund previously issued
  • Authorization and processing records

How the app handles it

Arrives in the app as: General

How long you have to respond

Second presentment
45 days from the chargeback
Acquirer reply
30 days

Where this comes from

Do The Proof drafts dispute responses for Shopify stores.

You pay when a dispute is won. Not before.

.myshopify.com